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Frequently Asked Questions


Who receives my donation?

Smilify is a registered trading name of One Terrene International (OTI). Donations made through the official Smilify donation facilities support OTI's charitable activities.

Can I choose which cause to support?

Where a specific cause is available as a designated donation option, its intended allocation will be explained during the donation process. General donations support OTI's charitable work according to its needs and priorities.

Does OTI rely entirely on public donations?

No. A substantial part of OTI's charitable work is supported by contributions from businesses within OTI Group. Public donations and other forms of support help extend our activities and respond to additional needs.

Will I receive confirmation of my donation?

Donation confirmations or receipts are provided according to the payment method used and the information supplied during the transaction.

Can I donate anonymously?

Where supported by the selected payment method, your donation can be made without public recognition. Certain information may still be required for payment processing, legal compliance or accounting purposes.

Are donations tax-deductible?

Tax treatment depends on your country, the nature of the donation and applicable law. Please seek advice from a qualified tax professional rather than assuming that a donation automatically qualifies for tax relief.

How can I learn about the work my donation supports?

Visit our Our Impact page for financial summaries, achievements and information about the charitable initiatives supported through OTI.